The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. Plus learn how these practices can be applied to your B2B or B2C business.Įach episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Customer service, done right, can be your company’s single, biggest, competitive advantage.
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